Hello & welcome!!
If you have any questions at all, do not hesitate to email me at: [email protected]
I will reply to all emails within 2 business days.
All orders will be shipped within 2-7 business days.
Please ensure the email address you put in is one you use regularly - order & shipping confirmations will be sent there, and in the event there is an issue with your order, it is what I will use to contact you.
SHIPPINGItems will ship from Minnesota in the US. If you have questions about how long shipping will take, please do not hesitate to email me at [email protected].
US Orders: Typically 2-5 days
International Orders: Typically 1-3 weeks. If you need to ensure faster delivery, please contact me and we can look into shipping upgrades!
I AM UNABLE TO SHIP TO THE COUNTRIES LISTED AT THE BELOW LINK BECAUSE OF POSTAL CLOSURES
USPS SERVICE ALERTS
I am very sorry for the inconvenience! Please check your country/area’s postal service to see if there are any local delays!
Please be sure to double-check which address you put in for shipping! If in doubt, avoid abbreviations and spell out everything. If you’re moving in the near future, please do not hesitate to send me an email at [email protected] with your order # in the subject line to request a change of address!
RETURNS / EXCHANGES / ORDER ADJUSTMENTS
For orders that have not yet shipped, you can email me at [email protected] to request cancellations or exchanges. If you wish to add something to your order, please contact me with your order # and name used for shipping and we can discuss.
Once packages are shipped out, the sale is considered final.
If your package arrives damaged, please take a clear photo of the damages of both the package & product, email me the photo & your order #/name, and I will work with you to set things right!
Missing an item? Contact me with your order # and which item(s) are missing and I will send out the missing pieces as soon as possible.
I will be managing the shop, production, and shipping for toboldlyshop.com for Toboldlymuppet. If you place an order with Muppet and would like something from my shop as well, please feel free to email or DM me with your order # and I will provide a free shipping code so the items can ship together :D